Your NewArch home, with all its numbers in one place.

NewArch, from the moment you submit it. Stairpay is where you put the application together and check it over; the decisions are not ours to make. Your NewArch staircasing team approves the extra share and takes it through to completion. What your account gives you meanwhile is their process laid out and their recommended panels in one place, so nothing has to be chased twice.

It should be — NewArch has connected their shared ownership records to Stairpay. If your address is not recognised, there is usually a simple reason. First, check you have selected the right landlord. Then check whether you already have an account and are trying to create a second one — logging in will tell you. If neither is it, email helpdesk@stairpay.com and we will look into it for you. If you have bought recently, there can be a short delay before your home's data reaches us, and we can check that for you.

Yes. NewArch is still your landlord and still handles repairs. Stairpay does not sit between you and them: report a repair the way you always have, and use your account here for questions about what you own, what you pay and what you could do next.

Yes, and it stays free. The cost is met by NewArch rather than by you, so that every one of their shared owners has what they need to make decisions about their home and their future with confidence. Staircasing itself is separate: a valuation, legal fees and any lender charges are real costs, and none of them come to Stairpay.

Yes. Buying more is one thing Stairpay helps with, not the reason to have an account. You can track your home's value, see what you are paying and try out scenarios whenever you want to, without committing to anything. Sooner is better than later.

Yes. Stairpay works in partnership with NewArch, who supply the information behind your account. That is why your own figures are already there when you sign in, instead of being something you have to go and find.